Shipping and Return

Welcome to arlenelucius.com. This Shipping and Return Policy outlines how we process, ship, deliver, and accept returns for orders placed through our website. By purchasing items from our store, you agree to the procedures and conditions described below. Our goal is to provide clear, fair, and transparent information so you can enjoy a smooth shopping experience from start to finish.

1. Order Processing Time

Once we receive your order, our fulfillment team begins preparing your jackets for shipment.
Standard processing time is 1–3 business days, excluding weekends and holidays.
During peak seasons—such as sales events, promotional periods, or holidays—processing times may be extended due to increased demand.

In rare situations where an item becomes unavailable after purchase, we will contact you immediately to offer alternatives such as:

  • A comparable item
  • A back-order option
  • A full refund

We aim to keep all customers informed and updated throughout the processing stage.

2. Shipping Methods and Estimated Delivery Times

We ship internationally and domestically using trusted courier partners. Delivery estimates vary by region and the selected shipping method.

Typical timeframes include:

  • Standard International Shipping: 7–20 business days
  • Expedited International Shipping (if available): 5–10 business days
  • Domestic Shipping (where applicable): 3–7 business days

Delivery times are estimates and may vary due to courier delays, customs inspections, holidays, weather conditions, or remote delivery locations. Once your package leaves our warehouse, transit control is in the hands of the shipping carrier, but we remain available to assist you with tracking or concerns.

3. Shipping Fees and Additional Charges

Shipping fees depend on your delivery address, shipping method, and the weight or size of the jacket(s) ordered. All shipping charges will be displayed at checkout before you confirm your order.

Please note:

  • Shipping fees are non-refundable once the order has shipped.
  • Any customs duties, VAT, or import fees required by your country must be paid by the customer.
  • Additional courier handling fees may apply depending on local regulations.

We encourage customers to contact their local customs office for information regarding potential fees before placing an order.

4. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment online. Tracking information may take 24–72 hours to update depending on the courier.

If you do not receive your tracking details within five business days after placing your order, please reach out to us at [email protected], and we will be happy to assist.

5. Lost, Stolen, or Undeliverable Packages

If a package is marked as delivered but you have not received it, we recommend checking with neighbors, property staff, or household members who may have accepted the package.
If the package remains missing, contact the shipping carrier and notify us.

Packages that cannot be delivered due to incorrect address information or refusal at delivery may be returned to our facility. In such cases:

  • Re-shipping fees
  • Additional courier charges

may apply. We will reach out to you if your package is returned to us with information on how to proceed.

6. Return Eligibility

We accept returns for jackets that meet all of the following conditions:

  • The item is unused, unwashed, and in original condition.
  • All original tags, packaging, accessories, and labels are intact.
  • The item shows no signs of wear, odor, or damage.
  • The request is submitted within the allowed return window.

Items that do not meet these requirements may be denied or subject to a restocking fee.

7. Return Window

You may request a return within 30 days of receiving your order.
After this period, we may not be able to accept returns unless the item is defective upon arrival.

We encourage customers to inspect their jackets immediately upon delivery and notify us promptly if there are any concerns.

8. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

  • Items showing visible signs of wear
  • Final-sale or clearance products
  • Customized or personalized jackets
  • Items damaged due to improper use

These conditions ensure fairness and product integrity for all our customers.

9. Return Procedure

To start a return, email us at [email protected] with the following information:

  • Order number
  • The item you wish to return
  • Reason for return
  • Photos (if item is damaged or defective)

Our support team will provide return authorization instructions and the correct return address.
Do not ship items back without receiving approval, as unregistered returns may not be processed.

Customers are generally responsible for return shipping costs unless:

  • We shipped the wrong item
  • The item arrived damaged
  • The product has manufacturing defects

10. Refund Processing

Once we receive and inspect your returned jacket, you will be notified via email. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees and any customs charges paid at delivery are not refundable.

11. Damaged, Defective, or Incorrect Items

If your jacket arrives damaged or incorrect, please contact us within 7 days of delivery.
Include photos or videos of:

  • The issue
  • The packaging
  • The product tag

We will prioritize resolving the issue with a replacement, repair option, or a refund, depending on the situation.

12. Contact Us

If you have any questions about shipping, returns, or your order status, please contact us:

Email: [email protected]
Website: arlenelucius.com

We are committed to assisting you and ensuring a positive experience every time you shop with us.